This Privacy Policy explains how Celltrade.ae ("we", "us") collects, uses, and protects the personal information you share with us when you use our website or sell a device to us.
Information We Collect
When you request a quote or schedule a pickup, we collect your name, phone number, pickup address, and details about the device you're selling (make, model, condition, and any identifiers such as IMEI or serial number needed to verify ownership and process payment).
How We Use Your Information
We use this information to provide you with a quote, schedule and complete your device pickup or drop-off, process payment, and contact you about your request via phone or WhatsApp. We do not sell your personal information to third parties.
Data Wiping
As part of our service, devices we purchase are securely and permanently wiped of all personal data in line with industry-standard data sanitization practices before resale or recycling.
Data Retention
We retain your information for as long as necessary to complete your transaction and to meet our legal and accounting obligations.
Cookies
Our website uses cookies to remember your language and location preferences and to understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not work as intended if you do.
Your Data Rights
You have the right to request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your information, subject to any legal or accounting obligations that require us to retain certain records. To make a request, contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at +971 50 685 5626 or info@celltrade.ae.